A hotel operations platform that replaced WhatsApp threads with clear tasks, ownership and role based workflows.
Zerrenpach
01 / Overview
One internal system for a hotel's daily operation
Zerrenpach coordinates reception, kitchen, housekeeping, maintenance and management across different shifts and working environments.
As part of the BeCode team, I helped design and build the internal platform that brings their daily operation into one role based system.
02 / Challenge
A hotel cannot be run from WhatsApp groups
Operational requests lived in WhatsApp groups without a clear owner, status or reliable history.
The replacement had to give each position the information it needed without exposing everyone to every task and conversation.
03 / Approach
Roles decide what each person sees
Every employee uses the same application but sees a view shaped by their role and permissions. Rooms, tasks, requests and manuals reach only the positions they concern. Tasks have owners and states, attendance is recorded in the same system and direct and group chat keeps communication connected to daily operations.
04 / Results
The operations moved out of message threads
The platform has been in daily operation since 2024. Requests now have owners and states, while every position sees the part of the operation it needs.
Since 2024
In daily operation
Staff coordinate shifts, tasks and communication inside one platform.
12
Operational modules
Core hotel operations share one data model and one sign in.
05
Role levels, one application
Five role levels receive focused views with individual permission controls.
